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Choose what fits the way you work
Service plans and Managed Services solve different needs. With a service plan, your team builds the event while Swapcard guides, trains, and reviews. With Managed Services, Swapcard builds an agreed scope on your behalf.
These support services are scoped separately from the platform subscription plan you choose.
Essential platform support
Guided platform support- Platform walkthrough and first-event launch assistance
- Analytics review and post-event feedback
Strategic year-round guidance
- Dedicated account management
- Strategic workshops on engagement, communications, and monetization
- Project management and business reviews
- Single-event packages available
Full-scope partnership
- Dedicated account and implementation management
- Solutions engineering and advanced technical setup
- Advanced data management and project coordination
- Single-event packages available
Run stress-free events with onsite support
Get trained support for moments when queues build up, badges fail, or attendees and exhibitors need help. Onsite support is scoped around your event type, access requirements, schedule, and required coverage. Standard onsite support is delivered in days of up to eight working hours.
Hand off setup, data, and configuration
When capacity, timing, or complexity is working against your team, Swapcard can build the agreed scope on your behalf.
Managed Services can be scoped as a full implementation or as targeted support for work such as exhibitor onboarding, meeting configuration, or data imports. Each engagement is defined around the work required and the responsibilities that remain with your team.
Set up event structure, rules, permissions, and session schedules
Import and manage event data and integration workflows
Configure registration, networking, matchmaking, and lead capture
Validate the setup before launch
Go further with specialist support
Extend your team with focused support for revenue, exhibitor performance, and hosted buyer programs.
Enhanced exhibitor support
Help exhibitors get more from the platform through proactive training, onboarding support, onsite guidance, and post-event performance analysis.
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Hosted buyer concierge
Support buyer and seller meeting programs through participant coordination, scheduling, curation, and real-time event support.
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Marketplace revenue
From offer creation and exhibitor outreach to adoption support, our Exhibit Revenue Boost Team helps you turn the Exhibitor Marketplace into a stronger part of your event revenue strategy.
Flexible scope
Add specialist support to a broader implementation or use it for a specific exhibitor or hosted buyer requirement.
Make the platform fit your event
Your event structure, operating model, and technology environment are unique. Configure Swapcard around the way your organization works.
Find the right professional services model
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Can Swapcard support both association programs and trade shows?
Does Swapcard build my event, or does my team?
Which service plan is right for my team?
Can I buy support for a single event?
What can Managed Services cover?
What does onsite support include?
When should we start?
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Build your next event with confidence
Whether you need strategic guidance, hands-on implementation, onsite support, or specialist expertise, Swapcard can help define the right level of support for your event and your team.
Talk with an expert
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Build with experience behind you